This policy explains how cancellations and refunds work for DigiGini Hello. Payments are processed securely by Razorpay.
Free trial
Every new workspace starts with a free trial. No payment is taken during the trial, so there is nothing to cancel or refund.
Plan subscriptions
- Plans are paid in advance for one month or one year and do not renew automatically. To cancel, simply do not renew.
- If you were charged for a plan by mistake, or the Service was unusable for reasons within our control, write to us within 7 days of payment and we will review a full or partial refund.
- Partly used periods are otherwise not refundable.
Wallet credit
- Wallet top-ups pay for calls beyond your plan’s included minutes and do not expire while your account is active.
- If you close your account, you can request a refund of unused wallet credit within 30 days of closure.
- Credit used for calls that were connected is not refundable.
Failed or duplicate payments
If money was deducted but your plan or wallet was not updated, or you were charged twice, contact us with the payment reference. Such amounts are refunded in full.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.
How to request
Email us from your account email with your workspace name, the payment reference and the reason for the request.
Contact
Questions about this policy can be sent to [email protected].